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Camelot Senior Living - Code of Conduct

Code of Conduct & Ethics

The Purpose of this Code of Conduct is to help ensure that we turn our values into action and that we follow all the laws and rules that apply to us. The Code of Conduct is an important part of our overall Compliance Plan, which has been approved by the Board of Managers.  

Standards of Behavior

  • Provide quality care and protect the rights of all residents/patients.
  • Follow all laws and rules and be ethical, fair, and honest.
  • Avoid conflicts of interest and make decisions that are in the best interest of the company and residents/patients.
  • Promote a safe environment and appropriate workplace practices.

Provide Quality Care and Protecting Resident/Patient/ Consumer Rights


We treat all residents/patients in a manner that protects their rights and preserves their dignity, autonomy, and self-esteem. Residents/patients are involved in all aspects of their care. Each resident/patient receives not only quality care and caring treatment, but also appropriate confidentiality, privacy, and security.

Informed Consent

Consistent with the law, all residents/patients are entitled to the information they need to make decisions about their treatment and to give their informed consent to treatment. Every resident /patient has the right to be told about the material risks of any proposed treatment, the benefits from the treatment, other treatments available, and the consequences of refusing treatment.

Authorization for Treatment

All adult Residents/Patients Must Have The Opportunity To Make Decisions About Their Treatment. A Competent Adult Has A Right To Make Decisions About His Or Her Care. In Fact, Physicians And Other Health Care Providers Generally Have No Duty To Check With The Patient’s Family Members In Such Situations. Moreover,The Resident/Patient’s Right To Privacy Keeps The Physician Or Other Healthcare Provider From Talking About A Person’s Case With Another Person Without Permission.  

The Situation Is Different When Residents/Patients Are Not Able To Make Their Own Decisions. This May Happen When The Patient Does Not Have The Mental Capacity Or Is Not Physically Able To Make His Or Her Wishes Known. In General, If An Adult Resident/Patient Is Not Able To Make His Or Her Own Health Care Decisions, Another Person Whom The Resident/Patient Has Chosen Can Make The Decisions. If The Resident/Patient Has Not Chosen Such A Person, The Law Allows A “Surrogate” To Act On Their Behalf. This Surrogate Is Typically The Nearestof Kin But May Be Another Interested Adult. Any Concern About The Individual Making Healthcare Decisions Must Be Reported To The Chief Compliance Officer Or Compliance Representative.

Equal Access to Care

The Company and its affiliates provide all residents/patients with equal access to care and do not discriminate because of race, creed, sex, national origin,sexual orientation, disability, or age. Financial considerations, however, maybe taken into account.  

Quality of Care Rights

All employees and agents must work together to give our residents/patients quality care. In general, each healthcare provider is responsible for providing residents/patients with a “reasonable standard of care” which is defined by laws and rules. Each patient has the right:

  • To be told about his or her rights;
  • To be involved in his or her plan of care;
  • To make informed decisions regarding that care;
  • To formulate advance directives and to have those directives followed;
  • To have privacy and to receive care in a safe setting;
  • To be free from verbal or physical abuse or harassment;
  • To expect confidentiality of his or her medical records and health information; and
  • To look at and make copies of his or her medical records.
Patient Care Staff Credentialing

All professionals and employees must be properly credentialed for the patient care they are providing in accordance with Federal, State and local laws and regulations. The credentials must be kept current in the Company’s or its affiliate’s files.

Freedom of Care

Unless a resident/patient/ consumer’s care is covered under Medicare Part A or by a payer who requires the use of certain vendor, he/she should be free to choose a provider for his or her care.  Staff involved in the resident/patient ’s care planning or in referring /residents/patients to pharmacy, home health agencies, intermediate care facilities or long-term care, psychiatric or rehabilitation providers, should involve the resident/patient in the process and get the consent of the resident/patient (or of the person who is authorized to make such decisions for the resident/ patient/ consumer). Staff involved in planning will offer an alphabetical list of providers from which they can choose.  If a provider on the list is an entity in which a physician with an investment interest in the Company has a significant financial interest (which means a financial interest greater than or equal to five percent or more of the gross assets or voting securities of the entity), then the physician shall provide the resident/patient with the Disclosure of Financial Interest form.  All employees must act in the best interest of the resident/patient and must not interfere with their freedom of choice... To learn more, or to read the complete Code of Conduct document, Click Here.